Frequently asked questions.
From setup to subscriptions, the answers are collected here. Can't find yours? Write to us — we reply within one business day.
GETTING STARTED
How long does setup take?
A few minutes. Download the app, create your account and add your products; your QR code is ready instantly. No card required.
Do my customers need to install an app?
No. A guest who scans the QR code sees your menu right in their phone browser. No download, no sign-up, no waiting.
When do my menu changes go live?
Instantly. A price update, a new product or a design change is live on every table the second you save. You never reprint your QR codes.
I own several restaurants — can I manage them from one account?
Yes. The Free tier supports 1 restaurant, Pro supports 3 and Pro Plus is unlimited. One login, and you switch between them in seconds.
MENU & DESIGN
How many menu themes are there — can I customize them?
Eleven themes, each with its own typography. You set the accent color, type sizes, your logo and the cover from the app, and see the result instantly in a live preview.
Can I hide a category temporarily?
Yes, with one tap. Nothing is deleted; when you bring it back, everything is exactly where it was.
Can I add allergen information?
Yes. You tag products with allergens, and guests see the information on the product detail.
Do I have to add photos to products?
No. The themes are balanced for use with or without photos; add images only to your highlights if you prefer.
Can my menu appear in other languages?
On Pro, your menu is translated into 7 languages with one tap; guests pick their language right on the menu.
QR & MENU ADDRESS
How do I print my QR code?
The app produces a print-ready file. You choose the colors yourself — and if you pick one a camera cannot read, the app warns you before you print.
What will my menu address be?
menu.gastrie.com/your-business — the QR encodes this address. Your menu can change endlessly; the code never does. Print once.
SUBSCRIPTION
How do I cancel my subscription?
It is an App Store subscription: cancel with one tap under Settings → Apple Account → Subscriptions. Your benefits last until the end of the period, and your menu is never deleted.
What is your refund policy?
Refunds for App Store purchases are handled by Apple; the details are on our Refund Policy page.
SECURITY & DATA
How is personal data protected?
All data travels over encrypted connections and is processed only as far as needed to provide the service; it is never shared with third parties for marketing.
What happens if I delete my account?
You can delete your account from within the app; your menu and data are permanently removed.