Frequently asked questions.
From setup to subscriptions, the answers are collected here. Can't find yours? Write to us — we reply within one business day.
GETTING STARTED
How long does setup take?
A few minutes. Download the app, create your account and add your products; your QR code is ready instantly. No card required.
Do my customers need to install an app?
No. A guest who scans the QR code sees your menu right in their phone browser. No download, no sign-up, no waiting.
When do my menu changes go live?
Instantly. A price update, a new product or a design change — everyone who scans after you save sees the new version. You never reprint your QR codes.
I own several restaurants — can I manage them from one account?
Yes. The Free and Pro tiers support 1 restaurant and Pro Plus supports 5. One login, and you switch between them in seconds.
MENU & DESIGN
How many menu themes are there — can I customize them?
11+ themes, each with its own typography. The Free tier uses the Noir design; all of them unlock with Pro. You set the accent color, type sizes, your logo and the cover from the app, and see the result instantly in a live preview.
Can I hide a category temporarily?
Yes, with one tap. Nothing is deleted; when you bring it back, everything is exactly where it was.
Can I add allergen information?
Yes. You tag products with allergens, and guests see the information on the product detail.
Do I have to add photos to products?
No. The themes are balanced for use with or without photos; add images only to your highlights if you prefer.
Can my menu appear in other languages?
On Pro, your menu is translated into English with one tap; on Pro Plus, into 7 languages. Guests pick their language right on the menu.
QR & MENU ADDRESS
How do I print my QR code?
The app produces a print-ready file. You choose the colors yourself — and if you pick one a camera cannot read, the app warns you before you print.
What will my menu address be?
menu.gastrie.com/your-business — the QR encodes this address. Your menu can change endlessly; the code never does. Print once.
SUBSCRIPTION
How do I cancel my subscription?
It is an App Store subscription: cancel with one tap under Settings → Apple Account → Subscriptions. Your benefits last until the end of the period, and your menu is never deleted.
What is your refund policy?
Refunds for App Store purchases are handled by Apple; the details are on our Refund Policy page.
SECURITY & DATA
How is personal data protected?
All data travels over encrypted connections and is processed only as far as needed to provide the service; it is never shared with third parties for marketing.
What happens if I delete my account?
You can delete your account from within the app. Deletion becomes permanent after 7 days; until then you can undo it with the link we email you. If another member of your restaurant has the Admin role, the restaurant is handed over to them and the menu keeps working; otherwise the restaurant and its menu are deleted too.